Returns & Exchanges
At Elavate Collagen, we want you to feel as confident in your wardrobe as you do in your skin. If your new fashion piece doesn't fit perfectly or meet your expectations, we offer a seamless 30-day return policy for all unworn items with original tags attached.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all Elavate Collagen garment tags and hygiene seals remain intact.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing